Refund policy

Customer Service

Thank you for choosing Georgetown Cupcake. We take great care to ensure that our cupcakes and customer service meet the highest standards - ours and yours.

Have a question or need assistance with your order? Please contact us at shipping@georgetowncupcake.com. Our Customer Service Representatives are available Monday - Saturday from 9:00 AM - 5:00 PM EST.

Return and Refund Policy

We are committed to ensuring that every order arrives in accordance with our quality standards and is undamaged. If your order arrives late or is damaged, please contact us and a Customer Service Representative will be happy to assist you.  For food safety reasons, we do not accept returns. Customers may keep or discard their original order as needed.

Substitutions

Due to the limited and sometimes seasonal availability of our products, substitutions may occasionally be necessary. When possible, we will contact customers regarding substitutions. We reserve the right to substitute items of equal or greater value to ensure timely delivery of gift orders.

Changes or Cancellations

If you need to make changes to your order, please contact us as soon as possible. Please note that any change requests may result in a shipping delay.

Need to correct a shipping address? Contact our Customer Service team at shipping@georgetowncupcake.com.